Direction for Improvement

Direction for Improvement

 

 

Do You Embrace Constructive Feedback?

I’ve read a number of articles recently that profess that constructive feedback fails to improve people’s performance the vast majority of time.  And others even say that all constructive feedback is destructive and an oxymoron.  Really?  I could not disagree more.

Consider this quote from a past article by Mark Murphy, CEO of Leadership IQ. Employees need a lot more feedback about their performance. According to a new study by Leadership IQ, 51% of employees don’t know whether their performance is where it should be. That’s pretty shocking, so I’ll say it again: We asked 3,611 workers across 291 companies to respond to a series of survey questions, including the question “I know whether my job performance is where it should be.” The results? 51% Disagreed while only 21% Agreed (27% were in the middle).

Successful people not only want constructive feedback on their performance, they embrace it.  They know constructive feedback will help them repeat good performance, identify areas for improvement, and help them grow and reach their career goals.  When your performance consistently improves, so does your future.

Now don’t get me wrong. Constructive feedback can be delivered poorly and have the opposite impact than was intended.  When this happens usually the person giving the feedback tries to ease into areas for improvement by sugarcoating the feedback or starting with a positive feedback that finishes with a “but” and an area for improvement.  That’s why I always encourage people to do an honest self-assessment before any formal feedback session.  Then concentrate only on positive items or areas for improvement that were significantly different from your self-assessment.

All of us should embrace constructive feedback.  And if you are responsible for giving constructive feedback, learn how to properly deliver feedback and give it frequently.

Update May 18:  Even Bill Gates agrees – http://www.inc.com/jana-kasperkevic/bill-gates-proper-feedback-is-key-to-improvement.html

 

 



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